Privacy Policy

Remloc Group Pty Ltd is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or engage our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, postal address, and other details you provide when making an enquiry or booking our services.
Business Information: Company name, ABN, job site details.
Technical Information: IP address, browser type, operating system, pages viewed, and usage patterns collected via cookies and similar technologies.
Payment Information: If applicable, details needed to process payments (handled securely and in compliance with applicable laws).

2. How We Collect Information

We collect personal information when you:

Contact us via our website, email, or phone.
Fill out online forms or request a quote.
Engage us to provide electrical services.
Interact with our website, including through cookies and analytics tools.

3. How We Use Your Information

We may use your information for purposes including:

Responding to enquiries and providing quotes.
Delivering electrical services.
Processing payments and issuing invoices.
Sending important updates or service information.
Improving our website and customer service.
Complying with legal obligations.

4. Disclosure of Your Information

We will not sell your personal information. We may disclose your personal information to:

Our employees, contractors, or trusted suppliers for the purpose of delivering our services.
Third-party service providers (e.g., payment processors, IT support, website hosting, email services).
Regulators or legal authorities when required by law.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymous usage data and improve user experience. You can disable cookies via your browser settings, but some features of our website may not work as intended.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us at the details below. We will respond

8. How to Make a Complaint

If you believe we have breached the APPs, please contact us in writing. We will investigate your complaint and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

within a reasonable timeframe, in accordance with the APPs.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "9/08/2026".

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Remloc Group Pty Ltd
Email: admin@remlocgroup.com
Phone: 0400 270 094

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